1. USER AGREEMENT

    All Customers of Sitemap Computers WLL here in after referred to as (MSV IT Solutions) web hosting and domain services are subject to the terms and conditions contained in the User Agreement. The User Agreement is a legal contract between Sitemap Computers WLL  (MSV IT Solutions) and the User that contains the rights, duties and obligations of Sitemap Computers WLL (MSV IT Solutions) and the User.

 

  1. ACCEPTABLE USE POLICY

    MSV IT Solutions Usage Policy is designed to protect MSV IT Solutions, its Users and others from illegal, malicious, damaging and inappropriate behaviour by Users of MSV IT Solutions services. All users of MSV IT Solutions services are subject to the Usage Policy. The Usage Policy lists activities that are prohibited on MSV IT Solutions services, such as hacking and spamming. Our web hosting service is intended to host websites, not backup or storage facility for users’ data. Using your web hosting account primarily as an online storage space for archiving electronic files and images is strictly prohibited. Our servers are for web hosting usage only. If you use your hosting space for Backups or FTP data storage, we will delete the files/folders without prior notice as this is strictly prohibited.

 

  1. DOMAIN REGISTRATION

    You represent that, to the best of your knowledge and belief, neither the registration of the SLD name nor the manner in which it is directly or indirectly used infringes the legal rights of a third party and that the Domain Name is not being registered for any unlawful purpose. 

  2. DOMAIN TERM / LENGTH

    You agree that the Registration Agreement will remain in full force during the length of the term of your Domain Name Registration. Should you choose to renew or otherwise lengthen the term of your Domain Name Registration, then the term of this Registration Agreement will be extended accordingly. This Agreement will remain in full force during the length of the term of your Domain Name Registration as selected, recorded, and paid for upon registration of the Domain Name. Should you choose to renew or otherwise lengthen the term of your Domain Name Registration, then the term of this Registration Agreement will be extended accordingly. Should you transfer your domain name or should the domain name otherwise be transferred due to another Registrar, the terms and conditions of this contract shall cease and shall be replaced by the contractual terms in force for the purpose of registering domain names then in force between SLD holders and the new Registrar.

    5. DOMAIN RENEWAL / EXPIRATION

    You agree that we may place our contact information in the WHOIS output for any expired domain name, as the failure to renew results in the immediate cancellation of registration and loss of all rights to the domain name. Once the domain expires, you will still have 3 days grace period to renew it at no additional cost. Once the domain moves out of the grace period you still can renew the domain within the next 15 days at an additional cost of 750QR. If you still fail to renew within this period, the domain will be permanently cancelled and put to auction for sale. Should you choose not to renew your domain name, you agree that we may, in our sole discretion, renew and transfer the domain name to a third party on your behalf as an Expired Domain Transfer (“ED Transfer”).

  3. DOMAIN TRANSFER / RESTRICTIONS ON REGISTRAR TRANSFERS

 

For generic top-level domains governed by ICANN, you agree that you may not transfer your domain registration to another domain registrar during the first sixty (60) days from the effective date of your: (1) initial domain registration or (2) completion of a domain transfer into MSV IT Solutions. If you choose to utilize our transfer lock service, you agree to provide written authorization (electronic acceptance is acceptable) to MSV IT Solutions for the transfer of the domain to another registrar and agree to pay any and all fees that may be charged by MSV IT Solutions to affect the transfer.

 

For country-code top-level domains, as established by each registry, you agree that you may not transfer a domain to another registrar during the first sixty (60) days of the initial registration or after expiration of the domain. You agree your request to transfer your domain to another registrar may be denied pursuant to the Inter-Registrar Transfer

  1. UNMETERED DISK SPACE/BANDWIDTH 

Diskspace and Bandwidth is “Unmetered” which means you are not charged according to the amount of diskspace or bandwidth you use. However, that being said, we do require all customers to be fully compliant with our Terms of Service and to only utilize disk space and bandwidth in the normal operation of a personal or small business website.

For example, customers who are using 25% or more of system resources for longer than 90 seconds would be in violation of our Terms of Service. Please contact us with any questions.

7.1. What happens if I exceed usage?

If we have concerns about your account’s bandwidth or disk space utilization, you will receive an email asking you to reduce usage. Again, it is very rare for a customer who is managing a personal or small business website to exceed our usage policies.

7.2. Email limit per Mail Box (Inode Usage)

 

Even though you have an option to set Unlimited as an option while creating new email addresses on your cPanel, we highly recommend limiting it as we use a count methodology called Indode to monitor the usage of your mailbox.
Inode Limits: An inode is a data structure used to keep information about a file on your hosting account. The number of inodes indicates the number of files and folders you have. This includes everything on your account, emails, files, folders, anything you store on the server.

 

There is currently an limit of 100k/250k inodes on our shared accounts.

 

7.3. What is the 100k/250k inode limit?

 

All Shared only allow 100,000 files per cPanel. This is a “Soft limit” meaning that while the limit is reached, you will still be able to upload files. However, once the account passes the 100,000-file threshold it will no longer be included in our weekly backups. Additionally, if the account happens to exceed 250,000 files, then it will be in violation of our Terms of Service and can result in possible suspension. 

How can I reduce my inode count?

 

Simply delete any files or emails you no longer need OR configure emails in your outlook as POP3 and set the option to delete emails from server after 30/60 days.

  1. OUTGOING EMAIL LIMITS

Like any other hosting provider there is a 500 outgoing email hourly limit per domain. This limit is also applied towards Mailman. If you send over this amount in any hour, most of the e-mails will bounce back with an undeliverable error. If this occurs, it will then take some time for your account to be able to send again so we recommend waiting at least 1 hour after this issue occurs to begin sending email again.

 

Many of our servers have a limit of 30 POP3/IMAP checks per hour per each user’s connecting IP address. If you go over this you’re likely to get a wrong password error message or an error stating “login incorrect”. If this occurs, please wait an hour and it will automatically unblock you. To prevent this from happening again, please make sure to disable auto checking or at least set it to something higher such as once every 10 minutes.
8.2. OTHER SHARED HOSTING PACAKGES

There is a 150 outgoing email hourly limit per domain.

There is a 3600 outgoing email hourly limit per domain.

  1. EMAIL ATTACHMENT

    Our servers have a 30 MB attachment limit for the outgoing emails sent via SMTP and webmail. However, it is recommended that your total attachment size not exceed 30 Megabytes. The reason being that there are a number of factors that can determine how large of a file attachment you may send. These factors include:

  • Your email is MIME encoded, which can increase the size of the email by 40%. This means a 30 MB file is the equivalent of 30MB of space when MIME encoded for sending as an attachment.
  • Any limits your email client has on attachments.
  • Any limits the recipient’s server. (for example, Gmail, Yahoo! & Outlook.com all have a 25 MB limit).
  • How much free space is in the recipient’s e-mail account, if their mailbox has a size limit. (If their mailbox is full, your message will be rejected.)
  • If you need to send larger files it is recommended that you upload the file to your account and then email a link to the file.
  1. BULK EMAIL & SPAM

    MSV IT Solutions has strict policies against spamming and bulk email. Users who send egregious amounts Spam via email, newsgroups, etc., are not allowed on our servers. If we receive complaints of spamming and bulk email, we will remove you from our network. 

 

  1. BILLING & PAYMENT

    12.1. Prepayment.

    It is your responsibility to ensure that your payment and invoices are paid on time. You agree to pay for the Services in advance of the time period during which such Services are provided.

    12.2. Late Payment.

    All invoices must be paid within ten (10) days of the hosting/domain due date. Any invoice that is outstanding for more than ten (10) days may result in the suspension or termination of Services. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, we may suspend or terminate your account and pursue the collection costs incurred by us, including without limitation, any arbitration and legal fees, and reasonable attorneys’ fees. WebIncorp will not activate new orders or activate new packages for customers who have an outstanding balance on their account. Dedicated servers are subject to being reclaimed and all content deleted if you fail to make a timely payment. If you make a late payment we do not automatically reactivate the dedicated servers. Contact us directly after you make a late payment to reactivate the dedicated server.

 

  1. REFUNDS & CANCELLATION POLICY

 

13.1. You may within 7 calendar days of placing an order amend or cancel an order by providing us with written notice. If you amend or cancel an order, your liability to us shall be limited to payment to us of all costs we reasonably incur in fulfilling the order until we receive your amendment or cancellation. However, where the amendment or cancellation is due to our failure to comply with these terms and conditions you shall have no liability to us for it.

 

13.2. All customers are entitled to benefit from our 30-day money back guarantee in respect of the following services:

 

  • Shared Hosting

 

Except for customers who have already benefitted from our money back guarantee who subsequently re-order the same service and provided that in all cases, in respect of any usage made of the service(s) during the 30-day period, a pro rata amount + 5% administrative cost shall be deducted from the refund. The 30-day period commences on the date you first use the relevant service or the date we state that the relevant service will be available in the service confirmation, whichever is earlier.

 

13.3. There will be no refunds for New/Renew Domain Registrations, Domain Whois/Privacy Protect, WHM/cPanel, SSL certificates or Site Builder unless a refund is given to us by the external vendors from which these items are purchased. We will have no obligation to pursue a refund from such external vendors.

 

13.4. We cannot guarantee any domain you pre-order will be successfully registered as and when it becomes available for registration. If we are unable to register any pre-ordered domain name, we will provide a full refund after the domain extension becomes available to the public.

 

 

13.6. In case of shared hosting under Business/Ultimate/Cloud package account cancellation, the charges for free domain will be deducted from the amount to be refunded (if any). Renewal charges will have to be paid as applicable at the time of renewal.

 

  1. ANTI-SPAM POLICY

In our ongoing commitment to providing superior service for our customers, MSV IT Solutions has introduced a new, more vigilant anti-spam policy. We have implemented the following policy as a part of our commitment to reducing spam related activity.

  1. PRIVACY POLICY

    MSV IT Solutions Privacy Policy covers treatment of information that MSV IT Solutions may collect from users of its products and services and from visitors to the MSV IT Solutions site.

 

  1. DOMAIN NAME DISPUTE POLICY

The Domain Name Dispute Policy covers MSV IT Solutions involvement in disputes relating specifically to domain name registrations.

  1. CIVIL SUBPOENA POLICY

    The Civil Subpoena Policy covers MSV IT Solutions handling of formal legal requests for the release of account information.

  2. COPYRIGHT CLAIMS POLICY

    MSV IT Solutions Copyright Claims Policy provides information for parties wishing to notify us of claimed intellectual property infringements present on sites hosted on our servers.

  3. OWNERSHIP CHANGES AND DISPUTES

    The Ownership Changes and Dispute policy covers the customers responsibility for any changes to the ownership of a hosting account. We need a written notice from the current owner to transfer the ownership of domain and hosting account.

    20. PROFESSIONAL SERVICES AGREEMENTS

    MSV IT Solutions offers certain Professional Services in addition to the basic hosting service. Customers purchasing any Professional Services must read and agree to the terms and conditions set forth in this section for each Professional Service they purchase.

 

  1. BACKUPS & DATA LOSS

    we have an offsite backup service included with all packages.

    Your use of the Services is at your sole risk. Our backup service runs daily and are kept for 30 days. This service is provided on all our packages. We are not responsible for emails, files and/or data residing on your account. You agree to take full responsibility for all emails, files and data transferred and to maintain all appropriate backup of files and data stored on our servers.

    Accounts found to be exceeding the 100,000 inode limit will automatically be removed from our backup system to avoid over-usage and no further automatic backups will be taken.

 

  1. PRICE CHANGE

    MSV IT Solutions reserves the right to change prices or any other charges at any time. We will provide you with at least thirty (30) days’ notice before charging you with any price change on any annual or longer term plans. It is your sole responsibility to periodically review billing information provided by us through email/phone.

  2. REPORT SPAM AND ABUSE

    Please send reports of spam and abuse to support@msvitsolutions.co.uk. In the case of spam, please include the full message being reported as spam including all mail headers.

  3. EVENTS OUTSIDE OF OUR CONTROL

 

24.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms and Conditions that is caused by events outside Our reasonable control (Force Majeure Event).

24.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Our reasonable control and includes in particular (without limitation) the following: 

  • Strikes, lock-outs or other industrial action;
  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • Impossibility of the use of public or private telecommunications networks;
  • The acts, decrees, legislation, regulations or restrictions of any government; and
  • Pandemic or epidemic.

24.3 Our provision of the Services is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period.

 

  1. PROPRIETARY RIGHTS

 

26.1 You acknowledge and agree that We and/or Our licensors own all intellectual property rights in the Services and any related Software provided in respect of the same. Except as expressly stated herein, these terms and conditions do not grant You any rights to, or in, patents, copyrights, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of the Software, Services or any related documentation.

 

26.2 We confirm that We have all the rights in relation to the Software that are necessary to grant all the rights We purport to grant under, and in accordance with, the terms of this agreement.

  1. SERVER DOWNTIME

    MSV IT Solutions classifies downtimes in two categories namely (i) Service Downtime and (ii) Maintenance Downtime.

 

(i) Service Downtime is a period of previously unplanned interruption of services wherein the customer is unable to access the MSV IT Solutions network and /or the server. Such an interruption should have been caused as a result of a problem / snag / issue within the immediate network segments of MSV IT Solutions and should have been confirmed by the company. Downtime is measured as the sum of all the period(s) (in case there has been more than one such instance) within a calendar month. For any such period of service unavailability, the technical support and services staff of MSV IT Solutions would be on stand-by to assist, provide information and update customers.

 

Any downtime which is fallout of using external / third-party software and / or applications by the customer will not be calculated by MSV IT Solutions. The customer shall indemnify MSV IT Solutions of any such incident. MSV IT Solutions shall not be liable to give any credit / refund in such cases.

 

(ii) Maintenance Downtime is the period when MSV IT Solutions’s networks and / or the customer’s servers may be down or not reachable owing to maintenance and / or repair work being performed by the MSV IT Solutions engineers and administrators. Customers will be given prior information at least 24 hours before such an activity is undertaken. Such a communication shall be carried out through emails. MSV IT Solutions shall make every feasible attempt to carry out such maintenance activity within a time window best suitable to the customer, however there is no guarantee of this happening.

28. YOUR DATA ON OUR SERVERS

You are responsible for your email and web content uploaded to our hosting servers. You always have an option to download all emails to your local machine using softwares like Outlook there by keeping no copies on the server. MSV IT Solutions representatives cannot be held responsible for any data loss or misuse as we act as resellers for leading international hosting brands. Having that said, we take all measures to prevent any unauthorized access to your emails from our end and we do not share any information to any other 3rd parties. You always can change your control panel password on all of our hosting packages which even prevents us from accessing your account unless we reset the password in case of suspicious account activities or troubleshooting . We will intimate you once we have done this. The most common reason why data leakage happens is because of weak passwords being used for emails or it can be malware/virus/key logger/hack attacks on the device you have configured or using emails. MSV IT Solutions will NOT be held responsible for any such activities.

  1. TERMS OF SERVICE MODIFICATIONS

 

We may revise these terms of use at any time without notice. We are governed by international web hosting policies stipulated by our respective service providers and there by we make sure the terms of usage policy are reflected on this page. We advise you to visit our terms of service page to be advised for any changes being made to this policy. By using our service you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

  1. COMPANY INFORMATION

 

MSV IT Solutions is a registered company in England. company number 11660666, If you would like to get in touch with us, please email us at support@msvitsolutions.co.uk or by calling (+44) 7716921849

 

  1. USER AGREEMENT

    All Customers of Sitemap Computers WLL here in after referred to as (MSV IT Solutions) web hosting and domain services are subject to the terms and conditions contained in the User Agreement. The User Agreement is a legal contract between Sitemap Computers WLL  (MSV IT Solutions) and the User that contains the rights, duties and obligations of Sitemap Computers WLL (MSV IT Solutions) and the User.

 

  1. ACCEPTABLE USE POLICY

    MSV IT Solutions Usage Policy is designed to protect MSV IT Solutions, its Users and others from illegal, malicious, damaging and inappropriate behaviour by Users of MSV IT Solutions services. All users of MSV IT Solutions services are subject to the Usage Policy. The Usage Policy lists activities that are prohibited on MSV IT Solutions services, such as hacking and spamming. Our web hosting service is intended to host websites, not backup or storage facility for users’ data. Using your web hosting account primarily as an online storage space for archiving electronic files and images is strictly prohibited. Our servers are for web hosting usage only. If you use your hosting space for Backups or FTP data storage, we will delete the files/folders without prior notice as this is strictly prohibited.

 

  1. DOMAIN REGISTRATION

    You represent that, to the best of your knowledge and belief, neither the registration of the SLD name nor the manner in which it is directly or indirectly used infringes the legal rights of a third party and that the Domain Name is not being registered for any unlawful purpose. 

  2. DOMAIN TERM / LENGTH

    You agree that the Registration Agreement will remain in full force during the length of the term of your Domain Name Registration. Should you choose to renew or otherwise lengthen the term of your Domain Name Registration, then the term of this Registration Agreement will be extended accordingly. This Agreement will remain in full force during the length of the term of your Domain Name Registration as selected, recorded, and paid for upon registration of the Domain Name. Should you choose to renew or otherwise lengthen the term of your Domain Name Registration, then the term of this Registration Agreement will be extended accordingly. Should you transfer your domain name or should the domain name otherwise be transferred due to another Registrar, the terms and conditions of this contract shall cease and shall be replaced by the contractual terms in force for the purpose of registering domain names then in force between SLD holders and the new Registrar.

    5. DOMAIN RENEWAL / EXPIRATION

    You agree that we may place our contact information in the WHOIS output for any expired domain name, as the failure to renew results in the immediate cancellation of registration and loss of all rights to the domain name. Once the domain expires, you will still have 3 days grace period to renew it at no additional cost. Once the domain moves out of the grace period you still can renew the domain within the next 15 days at an additional cost of 750QR. If you still fail to renew within this period, the domain will be permanently cancelled and put to auction for sale. Should you choose not to renew your domain name, you agree that we may, in our sole discretion, renew and transfer the domain name to a third party on your behalf as an Expired Domain Transfer (“ED Transfer”).
  3. DOMAIN TRANSFER / RESTRICTIONS ON REGISTRAR TRANSFERS

 

For generic top-level domains governed by ICANN, you agree that you may not transfer your domain registration to another domain registrar during the first sixty (60) days from the effective date of your: (1) initial domain registration or (2) completion of a domain transfer into MSV IT Solutions. If you choose to utilize our transfer lock service, you agree to provide written authorization (electronic acceptance is acceptable) to MSV IT Solutions for the transfer of the domain to another registrar and agree to pay any and all fees that may be charged by MSV IT Solutions to affect the transfer.

 

For country-code top-level domains, as established by each registry, you agree that you may not transfer a domain to another registrar during the first sixty (60) days of the initial registration or after expiration of the domain. You agree your request to transfer your domain to another registrar may be denied pursuant to the Inter-Registrar Transfer

  1. UNMETERED DISK SPACE/BANDWIDTH 

 
Diskspace and Bandwidth is “Unmetered” which means you are not charged according to the amount of diskspace or bandwidth you use. However, that being said, we do require all customers to be fully compliant with our Terms of Service and to only utilize disk space and bandwidth in the normal operation of a personal or small business website.
 
For example, customers who are using 25% or more of system resources for longer than 90 seconds would be in violation of our Terms of Service. Please contact us with any questions.
 
7.1. What happens if I exceed usage?
 
If we have concerns about your account’s bandwidth or disk space utilization, you will receive an email asking you to reduce usage. Again, it is very rare for a customer who is managing a personal or small business website to exceed our usage policies.

7.2. Email limit per Mail Box (Inode Usage)

 

Even though you have an option to set Unlimited as an option while creating new email addresses on your cPanel, we highly recommend limiting it as we use a count methodology called Indode to monitor the usage of your mailbox.
Inode Limits: An inode is a data structure used to keep information about a file on your hosting account. The number of inodes indicates the number of files and folders you have. This includes everything on your account, emails, files, folders, anything you store on the server.

 

There is currently an limit of 100k/250k inodes on our shared accounts.

 

7.3. What is the 100k/250k inode limit?

 

All Shared only allow 100,000 files per cPanel. This is a “Soft limit” meaning that while the limit is reached, you will still be able to upload files. However, once the account passes the 100,000-file threshold it will no longer be included in our weekly backups. Additionally, if the account happens to exceed 250,000 files, then it will be in violation of our Terms of Service and can result in possible suspension. 

How can I reduce my inode count?

 

Simply delete any files or emails you no longer need OR configure emails in your outlook as POP3 and set the option to delete emails from server after 30/60 days.


  1. OUTGOING EMAIL LIMITS

Like any other hosting provider there is a 500 outgoing email hourly limit per domain. This limit is also applied towards Mailman. If you send over this amount in any hour, most of the e-mails will bounce back with an undeliverable error. If this occurs, it will then take some time for your account to be able to send again so we recommend waiting at least 1 hour after this issue occurs to begin sending email again.

 

Many of our servers have a limit of 30 POP3/IMAP checks per hour per each user’s connecting IP address. If you go over this you’re likely to get a wrong password error message or an error stating “login incorrect”. If this occurs, please wait an hour and it will automatically unblock you. To prevent this from happening again, please make sure to disable auto checking or at least set it to something higher such as once every 10 minutes.
8.2. OTHER SHARED HOSTING PACAKGES

There is a 150 outgoing email hourly limit per domain.

There is a 3600 outgoing email hourly limit per domain.

  1. EMAIL ATTACHMENT

    Our servers have a 30 MB attachment limit for the outgoing emails sent via SMTP and webmail. However, it is recommended that your total attachment size not exceed 30 Megabytes. The reason being that there are a number of factors that can determine how large of a file attachment you may send. These factors include:
  • Your email is MIME encoded, which can increase the size of the email by 40%. This means a 30 MB file is the equivalent of 30MB of space when MIME encoded for sending as an attachment.
  • Any limits your email client has on attachments.
  • Any limits the recipient’s server. (for example, Gmail, Yahoo! & Outlook.com all have a 25 MB limit).
  • How much free space is in the recipient’s e-mail account, if their mailbox has a size limit. (If their mailbox is full, your message will be rejected.)
  • If you need to send larger files it is recommended that you upload the file to your account and then email a link to the file.

  1. BULK EMAIL & SPAM

    MSV IT Solutions has strict policies against spamming and bulk email. Users who send egregious amounts Spam via email, newsgroups, etc., are not allowed on our servers. If we receive complaints of spamming and bulk email, we will remove you from our network. 

 

  1. BILLING & PAYMENT

    12.1. Prepayment.

    It is your responsibility to ensure that your payment and invoices are paid on time. You agree to pay for the Services in advance of the time period during which such Services are provided.
     
    12.2. Late Payment.
     
    All invoices must be paid within ten (10) days of the hosting/domain due date. Any invoice that is outstanding for more than ten (10) days may result in the suspension or termination of Services. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, we may suspend or terminate your account and pursue the collection costs incurred by us, including without limitation, any arbitration and legal fees, and reasonable attorneys’ fees. WebIncorp will not activate new orders or activate new packages for customers who have an outstanding balance on their account. Dedicated servers are subject to being reclaimed and all content deleted if you fail to make a timely payment. If you make a late payment we do not automatically reactivate the dedicated servers. Contact us directly after you make a late payment to reactivate the dedicated server.

 

  1. REFUNDS & CANCELLATION POLICY

 

13.1. You may within 7 calendar days of placing an order amend or cancel an order by providing us with written notice. If you amend or cancel an order, your liability to us shall be limited to payment to us of all costs we reasonably incur in fulfilling the order until we receive your amendment or cancellation. However, where the amendment or cancellation is due to our failure to comply with these terms and conditions you shall have no liability to us for it.

 

13.2. All customers are entitled to benefit from our 30-day money back guarantee in respect of the following services:

 

  • Shared Hosting

 

Except for customers who have already benefitted from our money back guarantee who subsequently re-order the same service and provided that in all cases, in respect of any usage made of the service(s) during the 30-day period, a pro rata amount + 5% administrative cost shall be deducted from the refund. The 30-day period commences on the date you first use the relevant service or the date we state that the relevant service will be available in the service confirmation, whichever is earlier.

 

13.3. There will be no refunds for New/Renew Domain Registrations, Domain Whois/Privacy Protect, WHM/cPanel, SSL certificates or Site Builder unless a refund is given to us by the external vendors from which these items are purchased. We will have no obligation to pursue a refund from such external vendors.

 

13.4. We cannot guarantee any domain you pre-order will be successfully registered as and when it becomes available for registration. If we are unable to register any pre-ordered domain name, we will provide a full refund after the domain extension becomes available to the public.

 

 

13.6. In case of shared hosting under Business/Ultimate/Cloud package account cancellation, the charges for free domain will be deducted from the amount to be refunded (if any). Renewal charges will have to be paid as applicable at the time of renewal.

 

  1. ANTI-SPAM POLICY


In our ongoing commitment to providing superior service for our customers, MSV IT Solutions has introduced a new, more vigilant anti-spam policy. We have implemented the following policy as a part of our commitment to reducing spam related activity.


  1. PRIVACY POLICY

    MSV IT Solutions Privacy Policy covers treatment of information that MSV IT Solutions may collect from users of its products and services and from visitors to the MSV IT Solutions site.

 

  1. DOMAIN NAME DISPUTE POLICY

 
The Domain Name Dispute Policy covers MSV IT Solutions involvement in disputes relating specifically to domain name registrations.


  1. CIVIL SUBPOENA POLICY

    The Civil Subpoena Policy covers MSV IT Solutions handling of formal legal requests for the release of account information.

  2. COPYRIGHT CLAIMS POLICY

    MSV IT Solutions Copyright Claims Policy provides information for parties wishing to notify us of claimed intellectual property infringements present on sites hosted on our servers.

  3. OWNERSHIP CHANGES AND DISPUTES

    The Ownership Changes and Dispute policy covers the customers responsibility for any changes to the ownership of a hosting account. We need a written notice from the current owner to transfer the ownership of domain and hosting account.
     
    20. PROFESSIONAL SERVICES AGREEMENTS
     
    MSV IT Solutions offers certain Professional Services in addition to the basic hosting service. Customers purchasing any Professional Services must read and agree to the terms and conditions set forth in this section for each Professional Service they purchase.

 


  1. BACKUPS & DATA LOSS

    we have an offsite backup service included with all packages.

    Your use of the Services is at your sole risk. Our backup service runs daily and are kept for 30 days. This service is provided on all our packages. We are not responsible for emails, files and/or data residing on your account. You agree to take full responsibility for all emails, files and data transferred and to maintain all appropriate backup of files and data stored on our servers.

    Accounts found to be exceeding the 100,000 inode limit will automatically be removed from our backup system to avoid over-usage and no further automatic backups will be taken.

 

  1. PRICE CHANGE

    MSV IT Solutions reserves the right to change prices or any other charges at any time. We will provide you with at least thirty (30) days’ notice before charging you with any price change on any annual or longer term plans. It is your sole responsibility to periodically review billing information provided by us through email/phone.
  2. REPORT SPAM AND ABUSE

    Please send reports of spam and abuse to support@msvitsolutions.co.uk. In the case of spam, please include the full message being reported as spam including all mail headers.
  3. EVENTS OUTSIDE OF OUR CONTROL

 

24.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms and Conditions that is caused by events outside Our reasonable control (Force Majeure Event).


24.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Our reasonable control and includes in particular (without limitation) the following:
 

  • Strikes, lock-outs or other industrial action;
  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • Impossibility of the use of public or private telecommunications networks;
  • The acts, decrees, legislation, regulations or restrictions of any government; and
  • Pandemic or epidemic.


24.3 Our provision of the Services is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period.

 

  1. PROPRIETARY RIGHTS

 

26.1 You acknowledge and agree that We and/or Our licensors own all intellectual property rights in the Services and any related Software provided in respect of the same. Except as expressly stated herein, these terms and conditions do not grant You any rights to, or in, patents, copyrights, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of the Software, Services or any related documentation.

 

26.2 We confirm that We have all the rights in relation to the Software that are necessary to grant all the rights We purport to grant under, and in accordance with, the terms of this agreement.

  1. SERVER DOWNTIME

    MSV IT Solutions classifies downtimes in two categories namely (i) Service Downtime and (ii) Maintenance Downtime.

 

(i) Service Downtime is a period of previously unplanned interruption of services wherein the customer is unable to access the MSV IT Solutions network and /or the server. Such an interruption should have been caused as a result of a problem / snag / issue within the immediate network segments of MSV IT Solutions and should have been confirmed by the company. Downtime is measured as the sum of all the period(s) (in case there has been more than one such instance) within a calendar month. For any such period of service unavailability, the technical support and services staff of MSV IT Solutions would be on stand-by to assist, provide information and update customers.

 

Any downtime which is fallout of using external / third-party software and / or applications by the customer will not be calculated by WebIncorp. The customer shall indemnify WebIncorp of any such incident. WebIncorp shall not be liable to give any credit / refund in such cases.

 

(ii) Maintenance Downtime is the period when WebIncorp’s networks and / or the customer’s servers may be down or not reachable owing to maintenance and / or repair work being performed by the WebIncorp engineers and administrators. Customers will be given prior information atleast 24 hours before such an activity is undertaken. Such a communication shall be carried out through emails. WebIncorp shall make every feasible attempt to carry out such maintenance activity within a time window best suitable to the customer, however there is no guarantee of this happening.

28. YOUR DATA ON OUR SERVERS

You are responsible for your email and web content uploaded to our hosting servers. You always have an option to download all emails to your local machine using softwares like Outlook there by keeping no copies on the server. WebIncorp representatives cannot be held responsible for any data loss or misuse as we act as resellers for leading international hosting brands. Having that said, we take all measures to prevent any unauthorized access to your emails from our end and we do not share any information to any other 3rd parties. You always can change your control panel password on our Ultimate and above hosting packages which even prevents us from accessing your account unless we reset the password in case of suspicious account activities or troubleshooting . We will intimate you once we have done this. The most common reason why data leakage happens is because of weak passwords being used for emails or it can be malware/virus/key logger/hack attacks on the device you have configured or using emails. MSV IT Solutions will NOT be held responsible for any such activities.


  1. TERMS OF SERVICE MODIFICATIONS

 

We may revise these terms of use at any time without notice. We are governed by international web hosting policies stipulated by our respective service providers and there by we make sure the terms of usage policy are reflected on this page. We advise you to visit our terms of service page to be advised for any changes being made to this policy. By using our service you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

  1. COMPANY INFORMATION

 

MSV IT Solutions is a registered company in England. company number 11660666, If you would like to get in touch with us, please email us at support@msvitsolutions.co.uk or by calling (+44) 7716921849

 

  1. USER AGREEMENT

    All Customers of Sitemap Computers WLL here in after referred to as (MSV IT Solutions) web hosting and domain services are subject to the terms and conditions contained in the User Agreement. The User Agreement is a legal contract between Sitemap Computers WLL  (MSV IT Solutions) and the User that contains the rights, duties and obligations of Sitemap Computers WLL (MSV IT Solutions) and the User.

 

  1. ACCEPTABLE USE POLICY

    MSV IT Solutions Usage Policy is designed to protect MSV IT Solutions, its Users and others from illegal, malicious, damaging and inappropriate behaviour by Users of MSV IT Solutions services. All users of MSV IT Solutions services are subject to the Usage Policy. The Usage Policy lists activities that are prohibited on MSV IT Solutions services, such as hacking and spamming. Our web hosting service is intended to host websites, not backup or storage facility for users’ data. Using your web hosting account primarily as an online storage space for archiving electronic files and images is strictly prohibited. Our servers are for web hosting usage only. If you use your hosting space for Backups or FTP data storage, we will delete the files/folders without prior notice as this is strictly prohibited.

 

  1. DOMAIN REGISTRATION

    You represent that, to the best of your knowledge and belief, neither the registration of the SLD name nor the manner in which it is directly or indirectly used infringes the legal rights of a third party and that the Domain Name is not being registered for any unlawful purpose. 

  2. DOMAIN TERM / LENGTH

    You agree that the Registration Agreement will remain in full force during the length of the term of your Domain Name Registration. Should you choose to renew or otherwise lengthen the term of your Domain Name Registration, then the term of this Registration Agreement will be extended accordingly. This Agreement will remain in full force during the length of the term of your Domain Name Registration as selected, recorded, and paid for upon registration of the Domain Name. Should you choose to renew or otherwise lengthen the term of your Domain Name Registration, then the term of this Registration Agreement will be extended accordingly. Should you transfer your domain name or should the domain name otherwise be transferred due to another Registrar, the terms and conditions of this contract shall cease and shall be replaced by the contractual terms in force for the purpose of registering domain names then in force between SLD holders and the new Registrar.

    5. DOMAIN RENEWAL / EXPIRATION

    You agree that we may place our contact information in the WHOIS output for any expired domain name, as the failure to renew results in the immediate cancellation of registration and loss of all rights to the domain name. Once the domain expires, you will still have 3 days grace period to renew it at no additional cost. Once the domain moves out of the grace period you still can renew the domain within the next 15 days at an additional cost of 750QR. If you still fail to renew within this period, the domain will be permanently cancelled and put to auction for sale. Should you choose not to renew your domain name, you agree that we may, in our sole discretion, renew and transfer the domain name to a third party on your behalf as an Expired Domain Transfer (“ED Transfer”).
  3. DOMAIN TRANSFER / RESTRICTIONS ON REGISTRAR TRANSFERS

 

For generic top-level domains governed by ICANN, you agree that you may not transfer your domain registration to another domain registrar during the first sixty (60) days from the effective date of your: (1) initial domain registration or (2) completion of a domain transfer into MSV IT Solutions. If you choose to utilize our transfer lock service, you agree to provide written authorization (electronic acceptance is acceptable) to MSV IT Solutions for the transfer of the domain to another registrar and agree to pay any and all fees that may be charged by MSV IT Solutions to affect the transfer.

 

For country-code top-level domains, as established by each registry, you agree that you may not transfer a domain to another registrar during the first sixty (60) days of the initial registration or after expiration of the domain. You agree your request to transfer your domain to another registrar may be denied pursuant to the Inter-Registrar Transfer

  1. UNMETERED DISK SPACE/BANDWIDTH 

 
Diskspace and Bandwidth is “Unmetered” which means you are not charged according to the amount of diskspace or bandwidth you use. However, that being said, we do require all customers to be fully compliant with our Terms of Service and to only utilize disk space and bandwidth in the normal operation of a personal or small business website.
 
For example, customers who are using 25% or more of system resources for longer than 90 seconds would be in violation of our Terms of Service. Please contact us with any questions.
 
7.1. What happens if I exceed usage?
 
If we have concerns about your account’s bandwidth or disk space utilization, you will receive an email asking you to reduce usage. Again, it is very rare for a customer who is managing a personal or small business website to exceed our usage policies.

7.2. Email limit per Mail Box (Inode Usage)

 

Even though you have an option to set Unlimited as an option while creating new email addresses on your cPanel, we highly recommend limiting it as we use a count methodology called Indode to monitor the usage of your mailbox.
Inode Limits: An inode is a data structure used to keep information about a file on your hosting account. The number of inodes indicates the number of files and folders you have. This includes everything on your account, emails, files, folders, anything you store on the server.

 

There is currently an limit of 100k/250k inodes on our shared accounts.

 

7.3. What is the 100k/250k inode limit?

 

All Shared only allow 100,000 files per cPanel. This is a “Soft limit” meaning that while the limit is reached, you will still be able to upload files. However, once the account passes the 100,000-file threshold it will no longer be included in our weekly backups. Additionally, if the account happens to exceed 250,000 files, then it will be in violation of our Terms of Service and can result in possible suspension. 

How can I reduce my inode count?

 

Simply delete any files or emails you no longer need OR configure emails in your outlook as POP3 and set the option to delete emails from server after 30/60 days.


  1. OUTGOING EMAIL LIMITS

Like any other hosting provider there is a 500 outgoing email hourly limit per domain. This limit is also applied towards Mailman. If you send over this amount in any hour, most of the e-mails will bounce back with an undeliverable error. If this occurs, it will then take some time for your account to be able to send again so we recommend waiting at least 1 hour after this issue occurs to begin sending email again.

 

Many of our servers have a limit of 30 POP3/IMAP checks per hour per each user’s connecting IP address. If you go over this you’re likely to get a wrong password error message or an error stating “login incorrect”. If this occurs, please wait an hour and it will automatically unblock you. To prevent this from happening again, please make sure to disable auto checking or at least set it to something higher such as once every 10 minutes.
8.2. OTHER SHARED HOSTING PACAKGES

There is a 150 outgoing email hourly limit per domain.

There is a 3600 outgoing email hourly limit per domain.

  1. EMAIL ATTACHMENT

    Our servers have a 30 MB attachment limit for the outgoing emails sent via SMTP and webmail. However, it is recommended that your total attachment size not exceed 30 Megabytes. The reason being that there are a number of factors that can determine how large of a file attachment you may send. These factors include:
  • Your email is MIME encoded, which can increase the size of the email by 40%. This means a 30 MB file is the equivalent of 30MB of space when MIME encoded for sending as an attachment.
  • Any limits your email client has on attachments.
  • Any limits the recipient’s server. (for example, Gmail, Yahoo! & Outlook.com all have a 25 MB limit).
  • How much free space is in the recipient’s e-mail account, if their mailbox has a size limit. (If their mailbox is full, your message will be rejected.)
  • If you need to send larger files it is recommended that you upload the file to your account and then email a link to the file.

  1. BULK EMAIL & SPAM

    MSV IT Solutions has strict policies against spamming and bulk email. Users who send egregious amounts Spam via email, newsgroups, etc., are not allowed on our servers. If we receive complaints of spamming and bulk email, we will remove you from our network. 

 

  1. BILLING & PAYMENT

    12.1. Prepayment.

    It is your responsibility to ensure that your payment and invoices are paid on time. You agree to pay for the Services in advance of the time period during which such Services are provided.
     
    12.2. Late Payment.
     
    All invoices must be paid within ten (10) days of the hosting/domain due date. Any invoice that is outstanding for more than ten (10) days may result in the suspension or termination of Services. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, we may suspend or terminate your account and pursue the collection costs incurred by us, including without limitation, any arbitration and legal fees, and reasonable attorneys’ fees. WebIncorp will not activate new orders or activate new packages for customers who have an outstanding balance on their account. Dedicated servers are subject to being reclaimed and all content deleted if you fail to make a timely payment. If you make a late payment we do not automatically reactivate the dedicated servers. Contact us directly after you make a late payment to reactivate the dedicated server.

 

  1. REFUNDS & CANCELLATION POLICY

 

13.1. You may within 7 calendar days of placing an order amend or cancel an order by providing us with written notice. If you amend or cancel an order, your liability to us shall be limited to payment to us of all costs we reasonably incur in fulfilling the order until we receive your amendment or cancellation. However, where the amendment or cancellation is due to our failure to comply with these terms and conditions you shall have no liability to us for it.

 

13.2. All customers are entitled to benefit from our 30-day money back guarantee in respect of the following services:

 

  • Shared Hosting

 

Except for customers who have already benefitted from our money back guarantee who subsequently re-order the same service and provided that in all cases, in respect of any usage made of the service(s) during the 30-day period, a pro rata amount + 5% administrative cost shall be deducted from the refund. The 30-day period commences on the date you first use the relevant service or the date we state that the relevant service will be available in the service confirmation, whichever is earlier.

 

13.3. There will be no refunds for New/Renew Domain Registrations, Domain Whois/Privacy Protect, WHM/cPanel, SSL certificates or Site Builder unless a refund is given to us by the external vendors from which these items are purchased. We will have no obligation to pursue a refund from such external vendors.

 

13.4. We cannot guarantee any domain you pre-order will be successfully registered as and when it becomes available for registration. If we are unable to register any pre-ordered domain name, we will provide a full refund after the domain extension becomes available to the public.

 

 

13.6. In case of shared hosting under Business/Ultimate/Cloud package account cancellation, the charges for free domain will be deducted from the amount to be refunded (if any). Renewal charges will have to be paid as applicable at the time of renewal.

 

  1. ANTI-SPAM POLICY


In our ongoing commitment to providing superior service for our customers, MSV IT Solutions has introduced a new, more vigilant anti-spam policy. We have implemented the following policy as a part of our commitment to reducing spam related activity.


  1. PRIVACY POLICY

    MSV IT Solutions Privacy Policy covers treatment of information that MSV IT Solutions may collect from users of its products and services and from visitors to the MSV IT Solutions site.

 

  1. DOMAIN NAME DISPUTE POLICY

 
The Domain Name Dispute Policy covers MSV IT Solutions involvement in disputes relating specifically to domain name registrations.


  1. CIVIL SUBPOENA POLICY

    The Civil Subpoena Policy covers MSV IT Solutions handling of formal legal requests for the release of account information.

  2. COPYRIGHT CLAIMS POLICY

    MSV IT Solutions Copyright Claims Policy provides information for parties wishing to notify us of claimed intellectual property infringements present on sites hosted on our servers.

  3. OWNERSHIP CHANGES AND DISPUTES

    The Ownership Changes and Dispute policy covers the customers responsibility for any changes to the ownership of a hosting account. We need a written notice from the current owner to transfer the ownership of domain and hosting account.
     
    20. PROFESSIONAL SERVICES AGREEMENTS
     
    MSV IT Solutions offers certain Professional Services in addition to the basic hosting service. Customers purchasing any Professional Services must read and agree to the terms and conditions set forth in this section for each Professional Service they purchase.

 


  1. BACKUPS & DATA LOSS

    we have an offsite backup service included with all packages.

    Your use of the Services is at your sole risk. Our backup service runs daily and are kept for 30 days. This service is provided on all our packages. We are not responsible for emails, files and/or data residing on your account. You agree to take full responsibility for all emails, files and data transferred and to maintain all appropriate backup of files and data stored on our servers.

    Accounts found to be exceeding the 100,000 inode limit will automatically be removed from our backup system to avoid over-usage and no further automatic backups will be taken.

 

  1. PRICE CHANGE

    MSV IT Solutions reserves the right to change prices or any other charges at any time. We will provide you with at least thirty (30) days’ notice before charging you with any price change on any annual or longer term plans. It is your sole responsibility to periodically review billing information provided by us through email/phone.
  2. REPORT SPAM AND ABUSE

    Please send reports of spam and abuse to support@msvitsolutions.co.uk. In the case of spam, please include the full message being reported as spam including all mail headers.
  3. EVENTS OUTSIDE OF OUR CONTROL

 

24.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms and Conditions that is caused by events outside Our reasonable control (Force Majeure Event).


24.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Our reasonable control and includes in particular (without limitation) the following:
 

  • Strikes, lock-outs or other industrial action;
  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • Impossibility of the use of public or private telecommunications networks;
  • The acts, decrees, legislation, regulations or restrictions of any government; and
  • Pandemic or epidemic.


24.3 Our provision of the Services is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period.

 

  1. PROPRIETARY RIGHTS

 

26.1 You acknowledge and agree that We and/or Our licensors own all intellectual property rights in the Services and any related Software provided in respect of the same. Except as expressly stated herein, these terms and conditions do not grant You any rights to, or in, patents, copyrights, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of the Software, Services or any related documentation.

 

26.2 We confirm that We have all the rights in relation to the Software that are necessary to grant all the rights We purport to grant under, and in accordance with, the terms of this agreement.

  1. SERVER DOWNTIME

    MSV IT Solutions classifies downtimes in two categories namely (i) Service Downtime and (ii) Maintenance Downtime.

 

(i) Service Downtime is a period of previously unplanned interruption of services wherein the customer is unable to access the MSV IT Solutions network and /or the server. Such an interruption should have been caused as a result of a problem / snag / issue within the immediate network segments of MSV IT Solutions and should have been confirmed by the company. Downtime is measured as the sum of all the period(s) (in case there has been more than one such instance) within a calendar month. For any such period of service unavailability, the technical support and services staff of MSV IT Solutions would be on stand-by to assist, provide information and update customers.

 

Any downtime which is fallout of using external / third-party software and / or applications by the customer will not be calculated by WebIncorp. The customer shall indemnify WebIncorp of any such incident. WebIncorp shall not be liable to give any credit / refund in such cases.

 

(ii) Maintenance Downtime is the period when WebIncorp’s networks and / or the customer’s servers may be down or not reachable owing to maintenance and / or repair work being performed by the WebIncorp engineers and administrators. Customers will be given prior information atleast 24 hours before such an activity is undertaken. Such a communication shall be carried out through emails. WebIncorp shall make every feasible attempt to carry out such maintenance activity within a time window best suitable to the customer, however there is no guarantee of this happening.

28. YOUR DATA ON OUR SERVERS

You are responsible for your email and web content uploaded to our hosting servers. You always have an option to download all emails to your local machine using softwares like Outlook there by keeping no copies on the server. WebIncorp representatives cannot be held responsible for any data loss or misuse as we act as resellers for leading international hosting brands. Having that said, we take all measures to prevent any unauthorized access to your emails from our end and we do not share any information to any other 3rd parties. You always can change your control panel password on our Ultimate and above hosting packages which even prevents us from accessing your account unless we reset the password in case of suspicious account activities or troubleshooting . We will intimate you once we have done this. The most common reason why data leakage happens is because of weak passwords being used for emails or it can be malware/virus/key logger/hack attacks on the device you have configured or using emails. MSV IT Solutions will NOT be held responsible for any such activities.


  1. TERMS OF SERVICE MODIFICATIONS

 

We may revise these terms of use at any time without notice. We are governed by international web hosting policies stipulated by our respective service providers and there by we make sure the terms of usage policy are reflected on this page. We advise you to visit our terms of service page to be advised for any changes being made to this policy. By using our service you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

  1. COMPANY INFORMATION

 

MSV IT Solutions is a registered company in England. company number 11660666, If you would like to get in touch with us, please email us at support@msvitsolutions.co.uk or by calling (+44) 7716921849